How we use your email and contact details
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Should you choose to contact us using an email link, or our contact form none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors.
Instead the data will be collated into an email and sent to us over the Transport Layer Security (TLS).
Should you choose not to consent to us using your contact details in any form submitted, please contact us by phone or direct email.
This website is hosted by 3rd party servers located in the EU which are compliant with EU legislation.
Website Legal Disclaimer
The information contained in this website is for general information purposes only. Whilst we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
We encourage you to read the privacy statements on the other websites you visit.
Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Your personal information will be used solely by us and not shared with a third party.
Personal Data You Provide
Your privacy is important to us. By providing personal information such as your name and e-mail address via the forms on this website, you agree to us contacting you with regard to the information provided.
Some forms on our website also include a check box asking you for permission to add you to our mailing list. This is an opt-in mailing list and your personal information will be used solely by us (and all such emails include a link for opt-out).
How We Use Your Personal Data
We use the data you provide via this website to:
communicate with you, for example: we use contact details such as email address or phone number when responding to enquiries made via online forms
monitor website trends, for example: we use Google Analytics to help us aggregate traffic so we can monitor how the website is being used
operate our business more effectively, for example: we seek feedback and use this to help improve our service
Our "Lawful Reasons" For Processing Your Personal Data
The "General Data Protection Regulation" (GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. The GDPR requires us to declare which of six "lawful reasons" we are relying on when we are processing your personal data: we operate on the basis of "consent" when sending newsletters (you won't get sent a newsletter unless you have explicitly opted in to receive one) and we operate on the basis of "legitimate interest" when communicating with you in other ways (e.g. when responding to your enquiry).
How Long We Keep Personal Data
Personal data may be stored by the website for a period of up to 90 days after which time it is removed automatically.
Transfer of Personal Data
From time to time we may pass personal data such as your name and email address to other services that we use to send out newsletters and other communications (both electronic and print). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Gmail, DropBox and MailChimp).
Questions or Complaints
In the first instance we hope you will contact us directly with any questions or complaints (contact details are displayed prominently on this website). However, legal rights regarding privacy are the remit of the Information Commissioners Office (ICO) and you will find more information about how to complain here: https://ico.org.uk/concerns/
Our Use of Google Analytics
We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) - Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualize and personalize the ads of its own advertising network. Related information: